Customer service lost in Texoma

By: Maddie Garrett Email
By: Maddie Garrett Email

Denison, TX – When is the last time anyone offered to carry your groceries to the car, or greeted you warmly at the register? Customer service is an important part of any store, but have Texoma businesses lost that friendly feel? Some local shoppers say it depends on where you go.

"It seems like we're moving into more automated to allow for the stores to cut down on some of their prices so that way they can cut out some man power and reduce there,” Toni Gittens, Sherman resident.

It seems the level of customer service isn't what it used to be, and shoppers in Texoma are noticing.

"I like to go to the stores that seem more personable to you; it does affect the way I do shop,” said Gittens.

Shoppers say they mostly find good customer service at family owned stores, like New to You in downtown Denison.

"The family owned stores, if you frequent them often they'll know who you are and will give you that more personal touch,” said Gittens of shopping around town. “The chains they have a turnover also with workers and when we come in, so many of us do they don't know who you are, you're just another face."

Joanie Pierce has owned the children's and maternity consignment store for about two years. She says customer service should be an important part of any business, and it's something she can relate to.

"I know whenever I go shopping to be able to have someone there at my beckon call or right there when I need somebody is important to me,” said Pierce.

At her store, she says they have the opportunity to really get to know their customers.

“I think it's more personal we have more time to spend with you, we have one on one,” said Pierce.

And for her, it’s not just about the money, but about giving something back to others in her community.

"It feels very good inside, it makes you feel like, if you can't help out anyone on a day to day basis if they come in your store you're able to help them find something that they're looking for or find something to fit them,” said Pierce.

But not everyone thought customer service was a lost art in our area. Olivia Moore of Lennard says business should have more incentive to have better guest services, and she’s noticed it in the past couple of months.

“I just think they act like they’re treating you more like they really care about their customers, because everything that’s going on in the economy and people need the business,” said Moore.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by retail associate Location: sherman on Jan 6, 2010 at 09:49 AM
    okay then if customer service is lost, then you folks go shop at Kohl's and you will always be greeted with a welcome and a smile and associates will go out of their way to help you find what you are looking for and will always have discounted prices. Kohl's is a great place to work and shop!!!! I love it!!! Tom Miller and news team at KXII are all always welcome as well!!!! Pleased to do business with ya!
  • by Local Mom Location: Denison on Oct 8, 2009 at 02:38 PM
    Kudos to Krogers in Denison & Sherman. They are doing something RIGHT! I'm proud to shop there & even prouder that other fellow shoppers take notice of a good thing and are willing to compliment instead of focus on the negative in our area! Keep up the fantastic customer service!!!! We do notice...
  • by shermanite Location: Texoma on Oct 5, 2009 at 09:15 PM
    If I get poor customer service at a business twice, I don't return. I figure every place is entitled one mistake...might be a new-hire that the manager ends up firing for poor work ethic, so the business deserves at least a second chance. I think poor customer service is always a reflection of the management. The employees are not being trained or supervised adequately, thus bad service and bad attitudes. That's the manager's responsibility. Believe it or not, some are not being taught appropriate social skills at home and need to be taught by the manager. Sometimes, the service is a trickle-down effect of the management, so after 2 strikes, I don't return. Some of the worst cust. service I've had - Sonic on the Parkway, Hobby Lobby (super slow checkouts and can never find anyone to help locate something in the store), and Walmart Auto Shop. Best service, definitely MG's, CVS (not the pharmacy, though), Target, Chick-Fil-A, Albertsons, Cotton Patch, and Blockbuster in Sherman.
  • by yankee Location: now in the south on Oct 5, 2009 at 01:13 PM
    @ Maddie I can't help but wonder who came up with this "news story" either you or your assignment desk....I guess you need to travel back out of Texoma Region to appreciate the kind hearted folks around here!! Try traveling to some other parts of the country before you complain about the "lack" of customer service in the Texoma Region. Coming from the NE...I know all too well, what dealing with non-customer oriented businesses are like. I have yet to have a complaint about ANY business in the Texoma Region regarding service, and if I do...I just don't return...i know for a fact Albertson's in Sherman will always have someone to assist you, same is true for Pet Smart..heck, even the local Wal-mart employees are friendly in the area...I also know how important small businesses are to the community..and therefore, you are more likely to see me at Fera's rather than at Olive Garden..besides coming from the north...honestly..the Italian food at Fera's is better!
  • by Zyklon B Location: The Voice on Oct 2, 2009 at 08:50 AM
    Believe it or not, Gainesville Wal-Mart's customer service seems to be excellent. The employees have always been beyond helpful. Management needs to schedule more checkers during the busy times, but I don't recall ever having a customer service problem there. And to top it off I hate WalMart otherwise.
  • by LC Location: Sherman on Oct 2, 2009 at 07:37 AM
    Last Saturday 9-26-09, I was in the parking lot of Albertson's in Sherman. As I was leaving I saw a remarkable thing--a young man taking groceries to a car for an elderly lady. That wasn't the remarkable thing--she was very slow, AND HE WALKED THE SAME PACE- didn't act as though he was 'putout' or in a hurry. He acted as though she was the only customer he had the whole day. Heard him tell her to have a nice day and be careful. I don't know the young mans name - or hers- BUT IF YOUR SON WORKS AT ALBERTSONS-I THINK YOU DID A VERY GOOD JOB TEACHING HIM MANNERS. So I say --thank you. I think we could all take a lesson from him. Treat every customer as though they are the one you've been waiting all day for.
  • by Ralph Location: Denison on Oct 1, 2009 at 10:05 PM
    Whoa, whoa, whoa! What Am I reading? I was under the impression that the free market always works to eveyones benefit, and results in the highest levels of customer service and efficiency.
  • by Me Location: Denison on Oct 1, 2009 at 05:48 PM
    I went to Carpet One in Denison to look at some indoor outdoor carpet. Shame on me for going to this store. I walked in & asked the guy where the carpet was, he took off walking so fast I could hardly keep up with him, he pointed to it & walked off still texting on his phone. Didn't buy the carpet from him & I'm looking to recarpet my house but I'll never go back there. Lowes Home Depot here I come.
  • by gosh Location: sherman on Oct 1, 2009 at 07:54 AM
    Customer service goes both ways. Try working retail, standing on your feet for 8 hours. It isn't easy, and when you have a shopper that pulls up to your lane with 2 baskets full of stuff 15 minutes before closing the doors AND doesn't pull out the 100's of coupons until you have already bagged the stuff, half of which wasn't even purchased, half was the wrong brand, not purchasing the required amount.....no I have to admit, THEY did not recieve good customer service from me that night. They received nasty glares and contempt from a tired old woman who just wanted to go home! On a good note, I did reframe from bopping them on the head with something frozen from their basket which is what they deserved for trying steal products by not using the coupons correctly!
  • by Texas Location: Denison on Sep 28, 2009 at 11:49 PM
    I will jump on the Denison Kroger bandwagon. They do provide great service and their prices are cheaper than WalMart on a lot of items. I have not shopped WalMart for nearly a year. I was shocked at how high their prices were, empty shelves, and poor selection. (New paragraph since this format does not allow paragraphs) Now, on the other hand, many customers have brought on the poor customer service in some industries. There are some professional shoppers out there whose intent is to purchase big ticket items and complain to the home office or management to get the items for free or at a huge discount. Some are so bad their reputation preceeds them and owners or management are savvy to their tactics and history. There are legitimate complaints, but there are also those who use it to gain free merchandise.
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