Customer service lost in Texoma

By: Maddie Garrett Email
By: Maddie Garrett Email

Denison, TX – When is the last time anyone offered to carry your groceries to the car, or greeted you warmly at the register? Customer service is an important part of any store, but have Texoma businesses lost that friendly feel? Some local shoppers say it depends on where you go.

"It seems like we're moving into more automated to allow for the stores to cut down on some of their prices so that way they can cut out some man power and reduce there,” Toni Gittens, Sherman resident.

It seems the level of customer service isn't what it used to be, and shoppers in Texoma are noticing.

"I like to go to the stores that seem more personable to you; it does affect the way I do shop,” said Gittens.

Shoppers say they mostly find good customer service at family owned stores, like New to You in downtown Denison.

"The family owned stores, if you frequent them often they'll know who you are and will give you that more personal touch,” said Gittens of shopping around town. “The chains they have a turnover also with workers and when we come in, so many of us do they don't know who you are, you're just another face."

Joanie Pierce has owned the children's and maternity consignment store for about two years. She says customer service should be an important part of any business, and it's something she can relate to.

"I know whenever I go shopping to be able to have someone there at my beckon call or right there when I need somebody is important to me,” said Pierce.

At her store, she says they have the opportunity to really get to know their customers.

“I think it's more personal we have more time to spend with you, we have one on one,” said Pierce.

And for her, it’s not just about the money, but about giving something back to others in her community.

"It feels very good inside, it makes you feel like, if you can't help out anyone on a day to day basis if they come in your store you're able to help them find something that they're looking for or find something to fit them,” said Pierce.

But not everyone thought customer service was a lost art in our area. Olivia Moore of Lennard says business should have more incentive to have better guest services, and she’s noticed it in the past couple of months.

“I just think they act like they’re treating you more like they really care about their customers, because everything that’s going on in the economy and people need the business,” said Moore.

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