Food Stamps System Outage

By: Lauren Smith
By: Lauren Smith

The electronics benefits system which is run by Xerox is now up and running again. The company says there was a problem with a maintenance procedure Saturday that left many of the country's 46 million food stamp users stranded at store checkouts.

"My friend here, went out to go and try to get some food, you know, go pick up some minor items and he was basically told that there was some major glitch," says stamp user, Jamey Craig.

EBT cards, which are debit-style cards, were rejected in 17 different states across the U.S. and it was an issue that wasn't just a concern for customers.

"It was hectic, you know, because that's half our business and there was a lot of mad people, lot of upset people, and it made our business go down real bad."

Jammie Jones works at Ardmart and says the system was out for most of the day Saturday.

"There's a lot of people that depend on this. A lot of single mothers and I'm pretty sure that was hard on them and that's who I feel for, you know, the ones who really depend on it- senior citizens and people like that," sats Jones

Government officials say the outage was not related to the government shutdown but some people, like Jamey Craig's wife Marcia, think otherwise.

"Okay, shutdown and now this glitch in 17 states... It just seems kind of ironic," she says.

Jones says although the system has been corrected and the system is back up and running, it appears customers are still unsure.

"We're usually busier than this so I guess it's going to take everybody a little while to get back in the swing of things and know that it's back up and running."

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