In today's safe family report, when bills go unpaid, it's a debt collector's job to get the money. But a growing number of consumers say debt collectors are crossing the line.
Monica Johnson was at work when a debt collector called to say there was a warrant for her arrest. Then while her daughters were home alone, a debt collector left this message, "This message is intended for a Monica Johnson…I'm over here by a truck stop finishing up my coffee, and then I'll be stopping by…I'll see you in the next couple of hours or so."
Monica Johnson says she was scared because she didn't know how far someone would be willing to go to get the money.
In reality, there was no warrant and no one was topping by. They were simply scare tactics to get Monica to pay. Which according to Joel Winston with the Federal Trade Commission is entirely inappropraite and entirely illegal. According to the FTC they recieve more compaints about debt collection than any other industry.
Monica Johnson sued the debt collection agency that came after her for harrassment, and she isn't alone, in 2009 more than 8,200 lawsuits were filed against debt collection agencies. The FTC is now cracking down, with huge civil penalties if debt collectors violate the law.