SHERMAN, TX -- Last month, several Sherman residents received a letter in the mail that appeared to be from the United States Postal Service informing them to install a curbside mailbox to avoid termination of service. Just Tuesday, those residents found out that the very "official looking" notice was bogus.
A spokesperson with the USPS said Tuesday that it never approved or authorized any of the notifications that were delivered in the Western Hills area advising customers to relocate their mailboxes to the curb.
Hearing the news has outraged one family who spent hundreds of dollars on a new mailbox to comply with the letter.
Grant Krieger lives in the Western Hills neighborhood of Sherman. He says Tuesday he found a notice in his mailbox that hangs on the wall of his home next to his front door.
"The notice says that the mail for this address will be on hold until curbside mailbox is up," Krieger said.
The notice is not the first letter Krieger's received. Last month he and his neighbor Garrett Patton received a different letter that appeared to be from the U.S. Postal Service directing them to install a mailbox "on the right-hand side of the road in the carrier's direction of travel".
"It said that we needed to have a curbside mailbox and that they were no longer going to deliver mail if we didn't put one at the curb," Kreiger said.
"On 2/22/14 I got a letter stating that I was to build a curbside mailbox and if by 03/03/14 I didn't I wouldn't receive my mail any longer," Patton said.
To avoid losing his mail service Patton had a $600 dollar brick mailbox built along the curb in front of his home only to find out he never needed to spend that money. USPS spokesman, Mckinney Boyd, tells us the letters delivered in Western Hills were not authorized
"I just found out it wasn't official and so obviously to be nice I'm unhappy about it," Patton said.
Tuesday USPS released this statement.
"We apologize to those customers who may have received an unofficial notification, requesting them to relocate their mailbox to the curb or advising that their mail would be held, pending relocation of their mail receptacle to the curb. At this time, there is no requirement for customers to relocate their mailboxes from the door to the curb."
Boyd says no one signed the letters and the postmaster listed on the letter no longer holds that position.
Patton says he had no reason to doubt the letter and hopes to be compensated for the mailbox he just put up.
"To forcefully comply me whether it was unofficial or official. It's on post office letterhead," Patton said.
The U.S. Postal Service spokesman told News 12 that they will deal with each affected customer individually and when we asked him if the person who delivered the letters still worked for the company he said he could not comment because it is "a personnel matter".