SHERMAN, TX -- Hundreds of people across the country will not receive their packages until after Christmas. UPS says it is experiencing heaving holiday volume and while its working overtime delivering in all zip codes some customers we spoke with say the company is not doing enough to deliver on their promise.
"I think when companies give a guarantee and say this is going to be here before Christmas you have to stand by that," Justin Pulliam said.
On Christmas Eve a line formed outside of the UPS Customer Service Center in Sherman. Some people waiting for over an hour trying to track down their packages.
"Dozens of people have come by just since we've been here and its probably ruining a lot of people's Christmas. Maybe ruining is a little bit too strong, but there might be some disappointed kids tomorrow," Pulliam said.
"Tried to pick up my packages this morning up they didn't have them. Got them on trailers, but they're not unloading them," Billie Joe Kenney said.
The delay is leaving customers like Leisha Barber scrambling to buy extra Christmas gifts.
"Today I bought my kids extra stuff just to make sure, you know, that she had enough to open and everything," Barber said.
UPS released this statement on their website "The volume of air packages in our system exceeded the capacity of our network as demand was much greater than the forecast, resulting in some shipments being delayed. We expect a vast majority of these packages will be delivered the day after Christmas. We sincerely apologize for any inconvenience."
Many UPS users left the customer service center upset Tuesday.
"I will use UPS no more it's going to have to come from somewhere, from someone else," Pulliam said.
However, some say UPS should not take all the fault blaming themselves for not getting their gifts on time.
"It is an inconvenience, but you know I waited until the last minute this year and its kind of the consequence I have to pay," Kenney said.
UPS says the ice storm played a major roll in the back-log of packages. To track your package and for the most up-to date information UPS says you can visit their website www.ups.com.