Continental eliminating 600 call center jobs

DALLAS (AP) - Continental Airlines is cutting about 600 jobs in its reservations centers because customers increasingly prefer to book flights online -- for free.
Houston-based Continental told employees about the furloughs today -- effective April 11.
There is no charge for booking on continental.com, but customers must pay $20 to make a reservation by phone.
Airlines are looking to boost revenue and cut costs as they deal with a lingering slump in travel that started during the recession. Continental also won't renew a contract to answer calls for Disney resorts, which will result in about 100 of the 600 job losses.
Continental has about 2,600 U.S. reservations agents, with about 1,000 working from home and the rest at centers in Houston and Salt Lake City. Spokeswoman Julie King says most of the furloughs will be in the Houston area.


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