New dispatch for emergencies in Preston

By: Mystic Matthews Email
By: Mystic Matthews Email

PRESTON, TX -- Preston Emergency Management Services and fire will no longer have a local dispatcher to answer emergency calls. Mystic Matthews has more on who will answer when you dial 911, and why the change is being made.

Until now when Preston residents dialed 786-9595, a local volunteer dispatcher at the preston fire department would answer the phone. In just a few hours that will no longer be the case.

It currently takes 18 people to run one-month of dispatch services, and the Preston Fire Department only has 13 volunteers to do the job.

So starting at 8 a.m. on December 1, anyone in Preston who has an emergency will now have to call 911, and someone at the Grayson County Sheriff's Office will answer the call.

The important thing to remember for Preston citizens is that 786-9595 will no longer be the number to call.

Preston Emergency Services
Must now dial 911
Do not use old number

Everyone must now dial 911 to get emergency help.

Bill Phillips, a volunteer dispatcher says it may take a while to get used to, but regardless of the change emergency care will remain the same for the Preston area.

"We've provided good service for our community for long time -- personal aspect when a dispatcher talks to somebody on the line, they won't even realize our changeover basically."

Dial 9-1-1 for emergencies
786-3010 is the non-emergency number to call

The non-emergency line for preston, 786-3010 will still ring the fire station, but it’s not for emergencies. So once again, the number to call for emergencies -- if you live in preson -- is now 9-1-1.

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