(VAN ALSTYNE, TEXAS) -- Four water main breaks Tuesday forced Van Alstyne to declare a citywide boil order, which remains in effect through Thursday.
City officials blame the breaks on old infrastructure, they say the city needs to raise water rates to pay for repairs, but residents say with all these problems, frustration is overflowing.
The city of Van Alstyne is going through a wave of water woes.
Water breaks are occurring all over the city due to what officials say is aging infrastructure that's failing.
Officials say in September the city lost over 800,000 gallons of water and during Tuesday's four breaks about a million gallons were lost.
Steve White is the city's public works director and says," if we're gonna stay in compliance and and keep water in the system then we're gonna need to have more money than we were generating in the past."
A new ordinance began October 1st, increasing the base water rate 7 percent. The rate increases the more water a resident uses, topping out with a whopping 89 % increase.
Council member Kaaren Teuber voted against the measure and says it's not the first time the city has raised water rates, " last year when we raised water rates we had made a promise to the citizens we wouldn't raise them again because it was significant last year."
Teuber says the increase on resident's bills is hurting everyone in the community.
" You can't increase rates to cover this increased cost, and I don't think some of the council members considered the damage it would do to Van Alstyne."
City manager Frank Baker says the base rate increase adds about four dollars to customers monthly bills who use the standard amount of water and that any further increase is due to higher consumption.
Regardless, resident Brett Marr is angry, " it's not good i mean it used to average 90 bucks and now it's almost double."