Texoma woman warns of mail scam seeking personal information

Published: Aug. 4, 2020 at 6:38 PM CDT
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DENISON, Texas (KXII) - A mail scam circulating the country is claiming to have access to a life insurance program and asking for personal information.

It looks like a tax form, and a Texoma woman got one Tuesday morning.

According to Pennsylvania and Tennessee news outlets, along with numerous complaints to the Better Business Bureau from all over the country, this scam has been around since at least 2018.

It’s all from the same Georgia-based company saying the recipient can get access to a state life insurance program.

But in fine print at the bottom, it says it’s, “not affiliated with or endorsed by any government agency.”

“At first, we were like, oh okay you know, it’s something we can probably think about,” said Miranda Terrell, whose mother received the letter.

That’s what went through Terrell and her mother’s mind when they got it in their mailbox.

“And it really looked like a government official document,” she said.

So their neighbor did some research.

“And turns out it was really a scam,” Terrell said.

It looks like a state form offering benefits, and asking for you and your spouse’s names and ages, address and phone number.

It says “time sensitive,” and to return the card within five days to get access to a state-regulated life insurance program.

It claims if you do, you could get 100 percent of all final expenses paid up to $35,000.

The return address is a company called Direct Mail Processing, LLC, which has dozens of Better Business Bureau complaints about the letters from across the country.

According to their website, they’re a third-party mail provider going between marketing companies and mail houses.

It says they don’t endorse the services, and that they don’t sell consumer information.

“To me, it’s pretty disgusting. Because not only is targeting my family, and especially it’s going for like older people,” Terrell said.

Terrell’s mom turns 60 this month.

She says times were tough already, even aside from the pandemic.

“So it’s just like you’re coming at us now, when we’re literally down. For no reason, so it just really angers me,” she said.

She wants to warn others to be careful with mail.

“It’s really like, scary, if that makes sense, that someone’s like scamming people like that who are actually worried about it,” Terrell said.

The Texas Attorney General’s Office says their Consumer Protection Division has received four complaints similar to this mailer.

The office says Texans are always welcome to file a complaint with their office either online or over the phone.

Complaints can also be filed through email at, and the consumer protection hotline is 800-621-0508.

Copyright 2020 KXII. All rights reserved.

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